27 novica cenik zemeljskega plina

Help and support – Natural gas

Get all the information on reliable and economical natural gas heating that you need.

Regulations, safety and maintenance

A particular fire risk arises when natural gas mixes with air in the presence of an open flame or other source of ignition. In such circumstances, and in a confined space, there is a particular risk of explosion in the explosive zone.

Do not extinguish gas flames until the fire valves are turned off, otherwise there is a risk of an explosion cloud. For small fires, we use dust or carbon dioxide extinguishers, and for larger fires, we use water spray.

Gas in higher concentrations is intoxicating and can cause loss of consciousness and, due to lack of oxygen, suffocation.

We rescue victims from compromised areas using breathing apparatuses. The victims are transferred to clean air, out of the danger zone, given artificial respiration and medical assistance.

Gas leaks from gas installations and appliances create an explosive mixture. Gas is lighter than air and rises. It is necessary to prevent sparks and to prevent the formation of an ignition source and the access of open flames. A detector (explosimeter) is used to identify a hazardous area, mark it and prevent access. In the hazardous area, protective clothing against high temperatures must be worn. Only enter hazardous areas with a breathing apparatus.

Plinarna Maribor provides a 24-hour intervention service in the event of a natural gas leak in the municipalities where we provide the public utility service of Natural Gas Distribution System Operator.

An odourant with a characteristic smell is added to the natural gas to indicate that a leak has occurred and that an explosive mixture of natural gas and air may have formed.

Smell of gas outdoors

  • Immediately call our emergency service on 386 2 22 843 00 and tell us who is calling and where you detected the smell of gas. On weekdays after 3 pm and on public holidays, calls will be taken by Sintal. Please explicitly state to the operator that you want Plinarna Maribor to intervene. If you are unable to reach the operator, make an emergency call to 112.

What should you do if you detect a smell of gas?

  • Extinguish the flame on the gas appliance..
  • Close the valve on the cylinder.
  • Open windows and doors to ventilate the area.
  • Tighten the protective nut on the cylinder.
  • Take the cylinder to an open area.
  • Call the distributor’s emergency service on the freephone number 080 1248.
  • A leaking cylinder is inspected and removed by the distributor’s emergency service. Do not, under any circumstan.

Smell of gas in buildings – Take action in the following order:

  • Open all windows and doors – create a draft.
  • Shut off the gas supply upstream of the gas meter and at the main gas shut-off (fire) valve.
  • In rooms where you smell gas: do not use open flames, do not smoke, do not use matches or lighters, electrical switches and sockets, doorbells and telephones.
  • Alert other occupants (by knocking, shouting, etc.) and leave the building and retreat to a safe distance.
  • Call the emergency services as mentioned in “Smell of gas outdoors”.

Related files:

prikljucitev na omrezje 02

Reporting gas meter readings

We all want to stay in control of household costs. To reduce the differences between billed and actual gas consumption, we suggest regular, monthly transmission of gas meter readings. This will help you to align your payments with your actual consumption and avoid a discrepancy in your annual gas billing.

Report your gas meter reading in the last five days of the current month:

  • via MojPlin  portal - the MojPlin user portal allows you to quickly and easily enter your meter readings, be reminded to enter your consumption, view your readings and monthly consumption, view your invoices, view the status of open items and view notifications from the Distribution System Operator.
  • to the e-mail address: zp@plinarna-maribor.si
  • to the postal address: Plinarna Maribor d.o.o., Plinarniška ulica 9, 2000 Maribor

Sporočanje odčitkov plinskega števca

The reading must be true and reflect the actual state of the gas meter. If you report your reading before the last day of the current month, the estimated consumption will be calculated for the remaining days until the end of that month.  

Invoices

Options for receiving invoices:

  • In writing, by post to your home mailbox
  • Electronically, to the email address you have provided – order an eInvoice
  • via the MojPlin portal
  • by completing the Request to receive invoices in electronic form, which should be sent to the following e-mail address: e-racun@plinarna-maribor.si, or to the following postal address: Plinarna Maribor d.o.o., Plinarniška ulica 9, 2000 Maribor
  • by logging in to your chosen online bank
  • by activating it in your mBills mobile wallet

Invoice complaint

You can make a complaint until the due date of the invoice and send the complaint to the following e-mail address: zp@plinarna-maribor.si or to the following postal address: Plinarna Maribor d.o.o., Plinarniška ulica 9, 2000 Maribor.

Ways to pay your invoice

  • Payment of invoices without commission at the City Cashier’s Office of the Municipality of Maribor – Main Bus Station, Mlinska ulica 1 in Maribor
    Payment method: cash only, up to the value of €1,500
  • Via direct debit
  • With a universal payment order at banks and post offices
  • Via electronic banking

Tips for energy-saving heating – wise savings

Check the recommendations for efficient and economical heating in your home. By following them, you can make significant savings in energy consumption and costs.

General terms and legislation

Related files:

Legislation

Regulations governing the operation of a natural gas supplier, with a focus on the supplier-customer relationship:

Price lists for natural gas supply

For HOUSEHOLD and SMALL BUSINESS CUSTOMERS:

For BUSINESS CUSTOMERS:

Contacts for natural gas customers

For further information, we are happy to help:

  • Customer Service: +386 2 22 843 34 – MON-FRI 9.00-11.00 and 12.00-15.00
  • At the following email address: prodaja@plinarna-maribor.si
  • At the postal address: Plinarna Maribor d.o.o., Plinarniška ulica 9, 2000 Maribor
  • In person at the Plinarna Maribor headquarters – by prior arrangement
Read more about natural gas

Have you found everything you needed?

If you need any information and assistance on how to use our products, feel free to contact us

CONTACT US +386 2 22 843 00