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Help and support – DSO Network

Get all the information you need to make connecting to the gas network and using natural gas as quick and easy as possible.

Regulations and legislation

Familiarise yourself with the regulations governing the operation of the Distribution System Operator (DSO), with an emphasis on the DSO-customer relationship. More energy laws, regulations and by-laws are available on the website of the Energy Agency.

Related files

DSO price lists

The Distribution System Operator (DSO) provides customers with access to the natural gas distribution system. The network charge is the price paid by a natural gas customer for access to the distribution system and consists of a network charge for distribution and a network charge for metering. The DSO also provides other services (disconnection and connection, gasification of gas installations, etc.).

The Energy Agency (hereinafter referred to as the Agency) regulates network charges and other services by setting out a methodology for determining and charging network charges and other services. The DSO must obtain the Agency’s consent before implementing the tariff rates for network charges and other services. As of 1 January 2017, the unit of account for calculating the network charge for distribution has changed from Sm3 to kWh.

On the basis of the Act on the Methodology for the Charging of the Network Fee for the Natural Gas Distribution System, issued by the Agency, the DSO sets the following tariff rates:

  • distribution network charges,
  • network charges for metering,
  • other services.

Based on the Regulation on the provision of energy savings, the DSO also levies an energy efficiency contribution for natural gas. 

Note: The total cost of natural gas supply includes, in addition to the network charge and the energy efficiency contribution, the cost of natural gas supply and charges related to natural gas supply.

The published distribution network charges are valid from 1 January 2022 to 31 December 2024

CUSTOMER GROUP

FIXED PART (per month)

 VARIABLE PART
CDKi Leased capacity

[kWh/year]

 Flat rate

(CFPi)

[EUR]

 Price of power

(CFMi)

[EUR/kW]

Price of capacity

(CFZi)

[EUR/(kWh/day)]

 Price of consumption

(CVPi)

[EUR/kWh]

CDK1 0 – 2.000 0,66169 0,02261
CDK2 2.001 – 5.000 2,13807 0,01474
CDK3 5.001 – 15.000 3,95772 0,01080
CDK4 15.001 – 25.000 3,95772 0,01080
CDK5 25.001 – 50.000 6,10901 0,00990
CDK6 50.001 – 100.000 5,38459 0,29700 0,00927
CDK7 100.001 – 300.000 5,38459 0,29700 0,00823
CDK8 300.001 – 800.000 5,38459 0,29700 0,00823
CDK9 800.001 – 1.300.000 5,38459 0,29700 0,00823
CDK10 1.300.001 – 2.000.000 0,04735 0,00795
CDK11 2.000.001 – 6.000.000 0,04735 0,00795
CDK12 6.000.001 – 10.000.000 0,04735 0,00795
CDK13 10.000.001 – 50.000.000 0,03985 0,00561
CDK14 50.000.001 – 150.000.000 0,01480 0,00271
CDK15 Nad 150.000.001 0,01479 0,00264

The tariff rates for the distribution network charge are summarised from the Act on setting the tariff rates for the natural gas distribution system in the geographical areas of the Municipality of Maribor and the municipalities of Ruše, Hoče – Slivnica, Šentilj, Miklavž na Dravskem polju, and Rače – Fram (Official Journal of the Republic of Slovenia, No. 204/2021), which sets out the tariff items for the 2022-2024 regulatory period.

As of 1 January 2017, based on the Regulation on the Functioning of the Natural Gas Market (Official Journal of the Republic of Slovenia, No. 61/2016), all distribution network tariff items that were previously calculated in volumetric units Sm3 (measuring device with temperature and pressure corrector) or m3 (measuring device without pressure and temperature corrector installed inside the building or measuring device with temperature corrector installed outside the building) are calculated in the energy unit kWh. The quantities measured by the measuring device in the volumetric unit Sm3 or m3, are first converted into the volumetric unit Nm3 (the quantity of natural gas in a volume of one cubic metre at an absolute pressure of 1.01325 bar and a temperature of 0 °C) and then into the energy unit kWh. The method of calculation of the conversion and the calculation of the energy consumed in kWh is further specified in the Act amending the Act on the methodology for the calculation of the network charge for the natural gas distribution system (Official Journal of the Republic of Slovenia, No. 85/2016). In accordance with Article 10 of this Act, we publish the following information:

  • mean altitude H=282 m (applies to the whole distribution area)
  • conversion factor z=0.94038 (for all non-Nm3 and non-Sm3 metering devices, the natural gas accounting temperature Teff=288.15 K or 15 °C)
  • average upper heating value Hs= check here

Example of determining billing quantities in kWh for customer sites with a gas meter without temperature and pressure correctors fitted.

The network charges for metering can be found in a separate price list.

On the basis of the Regulation on the provision of energy savings (Official Journal of the Republic of Slovenia, No. 96/2014), the distribution system operator also levies an energy efficiency contribution.

As of 1 January 2017, the energy efficiency contribution for natural gas is 0.00080 €/kWh.

RELATED FILES

Mechanical gas meter Factor f1 ZM (Vu x f1) 22% VAT ZM incl. VAT in €/month
1. G-4 1,10 1,6500 0,3630 2,0130
2. G-6 1,40 2,1000 0,4620 2,5620
3. G-10 3,90 5,8500 1,2870 7,1370
4. G-16 3,90 5,8500 1,2870 7,1370
5. G-25 5,35 8,0250 1,7655 9,7905
6. G-40 10,90 16,3500 3,5970 19,9470
7. G-65 17,55 26,3250 5,7915 32,1165
8. G-100 25,05 37,5750 8,2665 45,8415

Turbine gas meter with pressure and temperature correction
Turbine gas meter Factor f1 ZM (Vu x (f1+f2)) 22% VAT ZM incl. VAT in €/month
9. G-65 21,70 79,8000 17,5560 97,3560
10. G-100 23,70 82,8000 18,2160 101,0160
11. G-160 31,20 94,0500 20,6910 114,7410
12. G-250 31,50 94,5000 20,7900 115,2900
13. G-400 34,35 98,7750 21,7305 120,5055
14. G-650 43,50 112,5000 24,7500 137,2500
15. G-1000 60,50 138,0000 30,3600 168,3600

Rotary gas meter with pressure and temperature correction
Rotary gas meter Factor f1 ZM (Vu x (f1+f2)) 22% VAT ZM incl. VAT in €/month
16. G-16 14,95 69,6750 15,3285 85,0035
17. G-25 15,10 69,9000 15,3780 85,2780
18. G-40 17,80 73,9500 16,2690 90,2190
19. G-65 18,65 75,2250 16,5495 91,7745
20. G-100 22,80 81,4500 17,9190 99,3690
21. G-160 29,05 90,8250 19,9815 110,8065

The network charges for metering apply from 1 January 2022 to 31 December 2024

Meaning of labels:

  • ZM – monthly amount for metering
  • Vu – tariff rate for metering when the distribution system operator does not own the metering equipment and maintains and calibrates it = EUR 1.50000
  • f1 – factor for size and type of metering device
  • f2 – temperature and pressure correction factor = 31.5

The calculation of the amount for the ZM metering is set out in Article 24 of the Act on the methodology for the calculation of the network charge for the natural gas distribution system
ZM = V(U) * (f(1) + f(2)) in €/month

The value of Vu is set by the Act on setting the tariff rates of the network charge for the natural gas distribution system in the geographical areas of the Municipality of Maribor and the municipalities of Ruše, Hoče – Slivnica, Miklavž na Dravskem polju, and Rače – Fram (Official Journal of the Republic of Slovenia, No. 204/21).

Have you detected the smell of gas?

Plinarna Maribor provides a 24-hour intervention service in the event of a natural gas leak in the municipalities, where we provide the public utility service of Natural Gas Distribution System Operator.

An odourant with a characteristic smell is added to the natural gas to indicate that a leak has occurred and could potentially form an explosive mixture of natural gas and air.

Smell of gas outdoors

  • Immediately call the emergency service on +3862 22 843 00 and tell them who is calling and where you detected the smell of gas. On weekdays after 15:00 and on public holidays, calls will be answered by Sintal. Please explicitly state to the operator that you want Plinarna Maribor to intervene. If you are unable to reach the operator, make an emergency call to 112.

What should you do if you detect a smell of gas?

  • Extinguish the flame on the gas appliance.
  • Close the valve on the cylinder.
  • Open windows and doors to ventilate the area.
  • Tighten the protective nut on the cylinder.
  • Take the cylinder to an open area.
  • Call the distributor’s emergency service on the freephone number 080 1248.
  • A leaking cylinder is inspected and removed by the distributor’s emergency service. Do not, under any circumst.

Smell of gas in buildings – take action in the following order:

  • Open all windows and doors – create a draft.
  • Shut off the gas supply upstream of the gas meter and at the main gas shut-off (fire) valve.
  • In rooms where you smell gas: do not use open flames, do not smoke, do not use matches or lighters, electrical switches and sockets, doorbells and telephones.
  • Alert other occupants (by knocking, shouting, etc.) and leave the building and retreat to a safe distance.
  • Call the emergency services as mentioned in “Smell of gas outdoors”.
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Ensure your safety

Interested in more information on how to use natural gas safely in your home?

Safe use

DSO forms

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DSO contacts

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Have you found everything you needed?

If you need any information and assistance on how to use our products, feel free to contact us

CONTACT US +386 2 22 843 00